RETURNS & REFUNDS

Returns & Refund Policy

At Porchivy, your satisfaction matters to us. We want you to feel confident when shopping for your home and seasonal décor.

If something isn't right with your order, our customer support team is here to help. Please review our Returns & Refund Policy below for information about eligible returns, refunds, damaged items, and order cancellations.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, the following conditions must be met:

Items must be unused, in their original condition, and include the original packaging.
You must provide your order number and the reason for the return.
You must contact our customer support team and receive return instructions before sending any items back.

Returns sent without prior approval may not be accepted.

If you are unsure whether your item qualifies for a return, please contact us before shipping it back.

Nothing in this policy limits any return or refund rights you may have under applicable law.

2. Damaged, Defective, or Incorrect Items

We want every order to arrive in good condition and match what you purchased.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue efficiently, please provide:

Your order number.
A brief description of the problem.
Clear photos showing the damage, defect, or incorrect item, where applicable.

Our team will review your request and work with you to determine an appropriate resolution, which may include a replacement or refund.

Please contact us before returning the item so we can provide the correct instructions.

Confirmed issues caused by our error will be handled in accordance with our applicable policies and legal obligations.

3. How to Request a Return

Please follow these steps to start a return.

Step 1: Contact Our Team

Email Porchivy@help-contactus.com with your order number and the reason for your return.

Step 2: Receive Return Instructions

Our customer support team will review your request and provide instructions if your return is approved.

Step 3: Ship Your Item

Package the item securely and follow the return instructions provided by our team. We recommend using a trackable shipping method and keeping your shipping receipt.

Step 4: Return Inspection

Once we receive your returned item, we will inspect it to determine whether it meets the return requirements.

Step 5: Refund or Resolution

If your return is approved, we will process your refund according to the policy below. If another resolution applies, our team will explain the next steps.

Please do not send returns to an address that has not been provided or approved by our customer support team.

4. Refunds and Processing Time

Once your returned item has been received and inspected, and your refund has been approved:

Refunds will be processed within 5–7 business days.
A confirmation email will be sent once your refund has been issued.
Your bank or payment provider may require additional time for the funds to appear in your account.

Refunds will generally be issued to the original payment method used for the purchase.

Original shipping fees are generally non-refundable for returns due to personal preference, unless otherwise stated in our policies or required by applicable law.

If your return is due to a confirmed error on our part, we will review the applicable shipping charges and refund arrangements in accordance with our policies and legal obligations.

If you have not received your refund after the expected processing period, please contact us at Porchivy@help-contactus.com.

5. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

Returns Due to Personal Preference

If you change your mind or order the wrong item, you are responsible for the return shipping costs, unless otherwise stated by Porchivy or required by applicable law.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect due to an error on our part, please contact us before returning it.

For confirmed issues caused by our error, Porchivy will cover the applicable return-related costs or provide appropriate instructions for resolving the issue, subject to applicable law.

Please contact our customer support team before arranging return shipping.

6. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at Porchivy@help-contactus.com.

Orders may be canceled before processing begins. Once an order has entered preparation or has been shipped, cancellation may no longer be possible.

If your order cannot be canceled, you may contact us to determine whether it qualifies for a return under this policy.

Cancellation requests are not considered confirmed until our customer support team has acknowledged the cancellation.

This policy does not limit any cancellation rights that may apply under applicable law.

7. Final Sale Items

Certain promotional or clearance items may be marked as final sale and may not be eligible for return.

Any applicable return exclusions will be clearly stated on the relevant product page before purchase.

Final sale exclusions do not limit any rights or remedies you may have under applicable consumer protection laws, including rights relating to defective, damaged, or incorrectly supplied products.

If you have questions about a specific item, please contact us before placing your order.

8. Contact Us

We want to make your shopping and after-sales experience as clear and straightforward as possible.

For questions about returns, refunds, damaged items, or order cancellations, please contact our customer support team.

Email: Porchivy@help-contactus.com

Typical Response Time: 24–48 hours.

To help us assist you more efficiently, please include your order number and a brief description of your concern in your email.

Thank you for choosing Porchivy. We appreciate your trust and the opportunity to bring a little more warmth and charm into your home.

Porchivy — Make Every Corner Feel Like Home.