SHIPPING INFORMATION

At Porchivy, we want your shopping experience to be simple, transparent, and worry-free. This policy explains how we process orders, calculate shipping costs, estimate delivery times, and assist with delivery-related issues.

If you have any questions about your order, please contact us at Porchivy@help-contactus.com.

1. Order Processing Time

Estimated Processing Time: 3–8 Business Days

Once your order is placed, our team begins reviewing and preparing it for shipment. Processing times may vary depending on product availability, order volume, and seasonal demand.

Please note that order processing time is separate from shipping transit time. Weekends and public holidays may affect processing.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

2. Estimated Shipping Times

Delivery times vary depending on your destination and shipping method. The following estimates refer to shipping transit time after your order has been processed and dispatched.

• United States: 5–7 business days

• Canada: 7–15 business days

• Europe: 7–15 business days

• Australia & New Zealand: 7–15 business days

• Other International Destinations: 12–20 business days

Your total estimated delivery time includes both order processing and shipping transit time.

These delivery windows are estimates, not guaranteed delivery dates. Actual delivery times may vary due to customs inspections, weather conditions, public holidays, carrier delays, and other circumstances beyond our control.

Express Shipping may be available for eligible orders and destinations. Please check the shipping options and estimated delivery time displayed at checkout.

3. Shipping Rates

We offer the following shipping options:

Standard Shipping

• Orders under $50: $6.99 shipping fee

• Orders of $50 or more: Free standard shipping

Express Shipping

• Shipping fee: $8.99

Available shipping methods and applicable charges will be displayed at checkout before you complete your purchase.

Free shipping applies to eligible standard shipping orders totaling $50 or more. If you select Express Shipping, the applicable express shipping fee will apply.

4. Order Tracking

Once your order has shipped, we will send you a shipping confirmation email containing your tracking number.

Please allow 24–48 hours after dispatch for tracking information to become available or update.

If your tracking information has not updated, your package may still be moving through the carrier's network. If the issue persists, contact us at Porchivy@help-contactus.com with your order number so we can assist you.

5. International Shipping & Customs Duties

Porchivy ships to eligible international destinations. Available shipping methods and estimated delivery times may vary by country or region.

International orders may be subject to import duties, customs fees, and local taxes.

Customers are responsible for any applicable import duties, customs fees, and local taxes associated with their orders, unless otherwise stated at checkout or required by applicable law.

Porchivy does not control customs processing times or fees imposed by local authorities. Customs inspections may cause additional delivery delays.

We recommend checking your country's import regulations before placing an international order.

6. Shipping Address Changes

Please carefully review your shipping address before completing your purchase.

If you need to correct or update your address, contact us as soon as possible at Porchivy@help-contactus.com and include your order number and the correct address.

We will do our best to accommodate your request, but address changes cannot be guaranteed once an order has been processed or shipped.

Please ensure that your shipping information is complete and accurate to help avoid delivery issues.

7. Delayed, Lost, or Missing Packages

We understand how important it is to receive your order on time.

If your package appears to be delayed, please check the tracking information for the latest carrier updates.

If your package has not arrived within the estimated delivery window, contact us at Porchivy@help-contactus.com with your order number and tracking details. We will review the available information and help determine the appropriate next steps.

If your tracking status shows that your package was delivered but you cannot find it, we recommend checking your porch, mailbox, designated delivery area, and with household members or neighbors.

If your package is still missing, please contact us so we can help you investigate the issue.

Any replacement or refund for a lost or missing package will be handled in accordance with our applicable policies and legal obligations.

8. Need Help With Your Order?

Our customer support team is here to help with questions about shipping, tracking, delivery delays, and address changes.

Customer Support Email: Porchivy@help-contactus.com

To help us assist you more efficiently, please include your order number and a brief description of the issue when contacting us.

Thank you for choosing Porchivy. We appreciate your trust and look forward to bringing a little more warmth and charm into your home.

Porchivy — Make Every Corner Feel Like Home.